Wednesday, August 31, 2011
Concurrent Workshops
8:30 AM-10:00 AM
**To open a separate page with the definitions for the workshop codes, click here.
W1- Introduction to AASConline
Mike Carnohan, Sr. Vice President, Product Development & Strategy, Pangea Foundation, San Diego, CA
This workshop will provide an overview of the AASC Online software, designed for tracking senior and disability services and outcomes. Attendees will learn the basics of the software, which include maintaining resident files, producing HUD reports, tracking outcomes and promoting program benefits.
Workshop Code: SC101
W2- Family Self Sufficiency Roundtable
Kathi Thomas-Gibson, Principal, and Lizette Galicot, Principal, PIC Consulting, Las Vegas, NV; Anice Schervish Chenault, MSW, ROSS Program Manager, Department of Housing and Urban Development, Washington, DC
Get all your practical day-to-day implementation questions answered by practitioners in the field of FSS and Resident Services.
Workshop Code: FSS
W3- Nonviolent Communication (NVC): Effective tool for conflict resolution, advocacy, respectful conversations and personal growth
Lisa J. Arthur, MA, PSC, Service Coordinator, East Cliff Village Apartments, Volunteers of America, Santa Cruz, CA
This workshop introduces participants to Nonviolent Communication created by psychologist and international peacemaker Marshall Rosenberg. NVC has been used worldwide to resolve difficult conflicts and foster caring connections. Service coordinators can use NVC for: conflict resolution, advocacy, personal growth and communication with residents, families, management and outside providers. Participants will learn the four basic NVC steps and apply them to expressing themselves and listening to others. Supportive resource materials will be provided.
Workshop Code: ALL
W4- Hidden Epidemic: Substance Abuse in the Elderly
Ruben Rivera-Jackman, PSC, MNPL, Senior Resident Services Manager, King County Housing Authority, Seattle, WA
Substance abuse among the elderly population has been called one of the fastest growing health problems in the country. According to recent statics, substance abuse among those 60 years and older currently affects about 17 percent of the U.S. population. And with the onslaught of baby boomers, these statistics could to double by 2020. Participants of this workshop will develop a basic understanding of substance abuse disorders in the older populations and the treatment resources available for these individuals.
Workshop Code: AGE
W5- Advanced Internet Searching
Speaker TBA
In order to effectively help your residents, quality computer skills are a must. Designed for individuals with some experience, participants will gain tips and tools for surfing the world wide web. By educating yourself in technology, you can help your residents to learn as well.
Workshop Code: ALL
W6- Emergency Preparedness
Ron Plummer, Assistant Manager, Orange County Office of Emergency Management, Winter Park FL
The session will provide attendees with recommended steps to be prepared for emergency events, natural or otherwise and will provide information that affordable housing professionals can use in creating a basic emergency plan along with strategies for accessing services and resources in the aftermath of an emergency or disaster.
Workshop Code: ALL
W7- Effective Quality Assurance Across Multiple States and Multiple States
Jennifer Truppa, Director of Resident Services, Franciscan Ministries, Wheaton, IL; Linda Duncan, Assistant Vice President, AHEPA Management Company, Grand Rapids, MI; Becky Ruvoletto, Director of Social Services Programs, TELACU Residential Management, Commerce, CA
This session will be a panel presentation of QA practitioners discussing how they have developed and manage effective, innovative and cost effective ways of handling QA functions across multiple states even though funding for these activities is far from adequate. Session attendees will gain strategies for developing and managing effective QA programs with limited funding.
Workshop Code: QA
W8- TBA
W9- Strengthen Your Ethical "Muscle" (Repeated T14)
Mari Rains, Instructor, The John Scott Dailey Florida Institute for Government-University of Central Florida, Orlando, FL
Every day, you face situations in which your personal and professional ethics are tested. The ethical dilemmas facing you or your property’s management team vary in degree of intensity. No matter the dilemma, every time you and/or your property’s management team make a decision in these situations, an ethical or unethical pattern of decision-making is established. This session will provide hands-on activities and experiences that will strengthen your “ethical muscle,” enabling you to choose the ethical solution to the situations facing you.
Workshop Code: ALL
W10- In and Out of the Loop: Navigating Health Care Services on the Way to Ending Homelessness
Lisa Stand, Senior Program and Policy Analyst, National Alliance to End Homelessness, Washington, DC
The presenter will raise and address emerging service issues in supportive housing, in context with homelessness, aging, and implementation of the Affordable Care Act. Strategies and tools for incorporating Medicaid into planning and development will be offered. Audience members will be invited to share promising approaches and best practices for targeting long-term supports and services to needs in order to stabilize housing for vulnerable adults. Development of this content is supported by Enterprise Community Partners.
Workshop Code: AGE
Networking Group Roundtables
10:30 AM- 11:30 AM
* Not Approved by NASW for Social Worker CEUs; but Can be Counted for HUD Training Requirements
N1- Emergency Preparedness
Alexandra Berg, Service Coordinator, Kiwanis Towers, National Church Residences (NCR), Columbus, OH
Let’s get prepared! During this networking group, participants will have the opportunity to share their experiences from actual emergency events they have experienced and identify those actions that were most helpful in minimizing risk.
N2- Couponing
Rachel Horton, Service Coordinator, Wesley Jackson Highlands, Wesley Housing, Jackson, TN
With rising food prices and limited budgets, couponing is becoming a fun and easy way to help save money. During this networking group, participants will discuss how couponing can be used to help residents save money as well as bring them together as a community, working towards a common goal.
N3- Green Living
Nancy Alauzen, Social Service Coordinator/Resident Sustainability Educator, Supportive Housing Management Services, East Pittsburgh, PA
Going “green” is a buzz word heard often these days. So what does “green” mean to you and your residents? How can you become more energy efficient in your property? Networking participants will discuss the various ways they are working to become more “green” in their properties and in their residents’ everyday lives.
Concurrent Workshops
10:30 AM- 12:00 PM
**To open a separate page with the definitions for the workshop codes, click here.
W11- On the Horizon in the Multifamily Housing Service Coordinator Program
Carissa Janis, Housing Project Manager, Department of Housing and Urban Development, Washington, DC
Get answers to the questions you have on HUD's Multifamily Housing Service Coordinator Program. Hear from HUD Headquarters on the status of AASC-recommended revisions to the Semi Annual Performance Report as well as revisions to the Management Agent Handbook Chapter 8 on Service Coordination. Definitive standardization of the contents of a service coordinator's files will also be discussed.
Workshop Code: AGE
W12- Understanding REAC Inspections and the Top Ten Deficiencies Properties are Cited For
Terry Holcombe, Construction Analyst/Inspector, Department of Housing and Urban Development, Hoschton, GA
Nearly 4 million American families live in rental housing that is owned, insured or subsidized by HUD. To ensure that these families have housing that is decent, safe, sanitary and in good repair. HUD’s Real Estate Assessment Center (REAC) conducts physical inspections on properties each year. This session, geared towards Property Managers, will give you insights into the “Top 10” deficiencies REAC Inspectors across the country have been finding at rental properties along with strategies and tips for improving your success with these inspections and how to minimize your Level 1, 2 and 3 deficiencies.
Workshop Code: PM
W13- Health Care Fraud, Scams and Abuse: What Service Coordinators Need to Know
Barbara Dieker, Director of the Office of Elder Rights, U.S. Administration on Aging (AoA), Washington, DC; Shirley Merner, Consumer Protection Director, Hawkeye Valley Area Agency on Aging, Waterloo, IA; Anne Fredrickson, MHA, MGS, Project Manager, Ohio Senior Medicare Patrol Project, Pro Seniors, Cincinnati, OH
This panel presentation will inform participants about the SMP program in their respective states and provide them with resources and contacts to address health care fraud targeted toward older persons. Through interactive exercises, tips, and new strategies, participants will learn about the nationwide network of SMPs, the only governmental program that recruits and trains volunteers to empower people to become responsible consumers of healthcare. SMP volunteers across the country play an important role in educating older Americans and their caregivers on how to identify and report suspected health care fraud. Information will be provided on the latest in scams and fraud schemes reported from across the country by the SMP network. Service Coordinators will be encouraged to contact and partner with their SMP locally to help protect their residents from fraud.
Workshop Code: AGE
W14- The HUD Management Agent Handbook (Repeated T18)
Janice Monks, President & CEO, American Association of Service Coordinators, Powell, OH; Marsha Crewe, Director of Housing Services, United Church HOmes, Marion, OH
There are many times the service coordinator needs to understand the role and duties of the property manager. This workshop is intended for new and seasoned property managers looking for a refresher as well as service coordinators. Participants will gain an insight into occupancy requirements and the role the service coordinator may play in occupancy. It will also cover the similarities and differences between PRACs and HAPs.
Workshop Code: AGE
W15- The Service Coordinator/Resident Association Relationship
Michael Kane, Executive Director, National Alliance of HUD Tenants, Boston, MA; John Barrow, Service Coordinator, Portland Plaza, Louisville, KY
HUD residents hold the right to organize to better support national agendas and conditions at the property level. HUD regulations require legitimate tenant organizations to be “completely independent” of owners and management agents. Participants will discuss the appropriate role for social service staff and RSC’s to support resident organizing efforts in their buildings.
Workshop Code: ALL
Concurrent Workshops
1:45 PM- 3:15 PM
**To open a separate page with the definitions for the workshop codes, click here.
W16- Understanding MOR and Top Ten Findings Made In MOR Reviews
North Tampa Housing Development Corporation Staff, Tampa, FL
Monitoring project operations is required to ensure that HUD’s multifamily housing programs are administered as intended by identifying deficiencies to eliminate fraud, waste, and mismanagement. This session will provide property managers, owners/developers with information on the ins and outs of Management Occupancy Reviews and common findings along with strategies for preparing for these reviews.
Workshop Code: PM
W17- SC101: Service Coordination and Documentation (Repeated M1)
Tamara Whetstone, LMSW, COTA, Senior Service Coordinator, Boardtown Village/National Church Residences (NCR), Starkville, MS; Heather Bischoff, Senior Service Coordinator, Green Park Terrace/National Church Residences (NCR), Indianapolis, IN
During this interactive session participants will gain understanding and tools to enhance documentation skills while maintaining compliance with HUD guidelines. Basic information including “What is Documentation”, “Why We Document”, and “Recommended Practices” will be covered before diving into a more comprehensive discussion. The presentation will also focus on the anatomy of a typical entry, as well as case studies to demonstrate what should be in a file. The final portion will concentrate on file form utilization, covering the various documents needed as well as how to utilize them appropriately. In closing, participants will be introduced to reporting and tracking as related to documentation.
Workshop Code: SC101
W18- Health Care Reform and Where We Stand Now
Renard Murray, Regional Administrator, Centers for Medicare & Medicaid (CMS) Atlanta Regional Office, Health and Human Services (HHS), Atlanta, GA
On March 23, 2010, the Affordable Care Act – also known as “Health Care Reform” – became law. However, provisions within the law have different implementation and/or effective dates and some provisions are being challenged in the courts. This session will provide attendees with an overview of the Health Care Reform Act, what provisions will become effective and when and the current status of any modifications to the Act.
Workshop Code: ALL
W19- The Role of Service Coordination in Preventing Bedbug Infestations in Public Housing
Ruben Rivera-Jackman, PSC, MNPL, Senior Resident Services Manager, King County Housing Authority, Seattle, WA
With bedbug infestations on the rise, this workshop will provide tips and resources on learning how to help your residents deal with the problem. Participants will learn a team approach to preventing, assessing and intervening in the event of bed bug infestations along with strategies on how to make combating the infestation a smooth process for residents.
Workshop Code: ALL
W20- Preparing for a HUD Service Coordinator Review
Tricia Hodges, Information Specialist/S.C. Grant Coordinator, Department of Housing and Urban Development/ Jacksonville Field Office, Jacksonville, FL
What does HUD typically examine during an audit of a service coordinator program? This workshop will prepare attendees for the periodic review of their service coordinator program
Click here to go back to workshops on Monday, August 29, 2011
Click here to go back to workshops on Tuesday, August 30, 2011
